Question 1

Can you create an app for me?

Accepted Answer

Yes, that is charged little extra.

Question 2

Do you accept customizations?

Accepted Answer

Yes any customization is possible and is done at $49/hr

Question 3

Will you renew my subscription automatically?

Accepted Answer

No. You need to instruct us if you need a renew. or you can go for a yearly plan

Question 4

Do you offer any discounts?

Accepted Answer

Yes !  We offer 10% discount on advance payment for a year. There may be other temporary discounts, check those inside the service.

Question 5

Does the payment gateway support refunds?

Accepted Answer

Yes, all of them do!

Question 6

What are the different kinds of hosting that i can use?

Accepted Answer

You can use the AWS, digital ocean, Google cloud or any VPS hosting.

Question 7

Do you have support for building mobile apps for my store?

Accepted Answer

Yes, we can build Android and iOS apps for your store.

Question 8

How about customization for Litkart?

Accepted Answer

Yes, we do offer customization services. You may send your requirement to support team. We will analyze your requirement and reply to you.

Question 9

How do I pay for the solution?

Accepted Answer

We accept payment through bank account transfer. If it is an international transfer, once you have initiated the transfer from your bank, you will have to allow at least 3 days for the credit into our bank account.

Question 10

Can I use different currency or language based on domain?

Accepted Answer

Through our Store Settings functionality, you can use different currency, language or theme, etc. based on your domain.

Question 11

Can I use the payment gateway which i already have?

Accepted Answer

Yes, provided the payment gateway is already integrated with the platform.

Question 12

What is integrated logistics/Real time shipping?

Accepted Answer

Litekart provides built-in integration (through Pickrr) with leading logistic partners like Delhivery, FedEx, Aramex, EcomExpress, XpressBees etc. You can ship orders with just a few clicks and can also avail cash on delivery functionality.

Question 13

Do I need to create my own account with the logistics providers?

Accepted Answer

If you are shipping within India, then you can use pre-integrated logistics through Fedex, Delhivery, Ecom Express, Aramex and XpressBees etc. without creating your own account. For other countries, you will need your own account with the logistics partner

Question 14

Can I downgrade/upgrade my plan at any time I want?

Accepted Answer

Yes, Misiki lets you upgrade/downgrade your plan. Once your current plan is over, you can change your plan i.e. upgrade/downgrade as per the features you need at that point of time.

Question 15

Is the solution completely API based?

Accepted Answer

Yes, the solution is completely API based and with source code comes the Admin Folder, Vendor Folder, Storefront Folder and API Folder.

Question 16

Can i generate shipping label and invoice using your dashboard?

Accepted Answer

Yes, and that too with your customized branding on it.

Question 17

Do you offer any discounted plans?

Accepted Answer

Yes, we offer a 10% discount on annual plans and a 20% discount on biennial plans, when they are paid upfront.

Question 18

Do you have mobile app to manage Litekart Admin Dashboard?

Accepted Answer

No

Question 19

What are the charges if I ship through your integrated logistics?

Accepted Answer

The charges depends upon logistics provider, pickup address, delivery address and the package weight/volume.

Question 20

Will you make my mobile apps live in the Playstore and Appstore?

Accepted Answer

Yes, we will certainly help you do the same as part of initial store setup. However, you have to publish the apps from your own developer account.

Question 21

Can I take my data if I move out of the platform?

Accepted Answer

Misiki allows you to export most of the store’s backend data like products, customers, orders etc. through APIs and Bulk exports.

Question 22

What is the procedure if i have to purchase the solution?

Accepted Answer

As part of the formal procedure, you will have to sign a license agreement with us. For this, we will ask you details of your Company, which you can provide us through email.

Question 23

Can I use my own domain?

Accepted Answer

Yes, you can setup your own domain to point it to litekart servers using domain providers panel.

Question 24

Will I have to pay for the Payment Gateway setup separately?

Accepted Answer

Most payment gateways associated with Litekart have a free set up plan.

Question 25

What kind of marketing support do you provide?

Accepted Answer

Litekart has some pre-integrated features which helps you to market your store. The platform is SEO ready, is pre-integrated with popular marketing tools like Google Tag Manager, FB Pixel etc and has social media integration.

Question 26

Is Litekart platform mobile-ready?

Accepted Answer

Absolutely. All stores built on Litekart platform are powered by mobile-first architecture.

Question 27

Will Litekart provide SSL certificate for my store?

Accepted Answer

Yes Litekart offers free SSL certificate for all stores in all plans.

Question 28

Is there a possibility to run each of my stores on unique domains?

Accepted Answer

Yes, you can add unlimited unique domains.

Question 29

How soon can i get the source code after my bank transfer?

Accepted Answer

Once we have the credit into our bank account, we will send you the source code download link within 2 hours.

Question 30

Is Litekart on microservices architecture?

Accepted Answer

Litekart is Monolithic. However, the solution is completely suitable for conversion to Microservices. We have experts in our team, who can help you in converting Litekart into Microservices

Question 31

Can I customise the mobile apps according to my branding?

Accepted Answer

Yes, you can customise the mobile apps to have your logo, colors, and layout as per your brand requirement.

Question 32

How frequently can we get upgrades?

Accepted Answer

We give at least one update every month.

Question 33

Can I make different stores using 1 email id?

Accepted Answer

Litekart provides the Multi-store functionality which allows you to create additional stores along with your store.

Question 34

How can i get support?

Accepted Answer

We have a dedicated team of Developers, who offer you various kind of support that includes Installation and setup support and deployment support. Also, for any customization, adding new feature or any third-party API integrations, you may even write to us

Question 35

How secure is free SSL certificate?

Accepted Answer

The free SSL certificate is built with 2048 bit encryption. It is secure for all types of online transactions.

Question 36

Can I provide discounts to my customers?

Accepted Answer

Through Discount Engine, you can run various kinds of discounts and generate coupon codes for your customers.

Question 37

What are your bandwidth fees?

Accepted Answer

We do not charge any bandwidth fees. Irrespective of how many online visitor your store have or how many files/images you upload, your bandwidth fees will be always zero.

Question 38

What can I do with your multi-vendor functionality?

Accepted Answer

Through our multi-vendor functionality, you can add multiple sellers on your store and create your own marketplace.

Question 39

Can I get help with the store setup?

Accepted Answer

Yes, we provide full guidance and support in the initial store setup.

Question 40

Do you have any transaction fees?

Accepted Answer

Misiki follows a fair fee policy when it comes to transaction charges. Every subscription plan has a limit on the online sales volume. Once the customer exceeds the limit as per their plan, there is a charge of 0.5% on total sales above the limit.

Question 41

How does Marketplace Integration work with Litekart?

Accepted Answer

Misiki provides marketplace integration through partners that you can use to sync your orders and inventory from a single dashbaord. You can also manage inventory across different marketplaces and import your marketplace orders into your Litekart dashboard

Question 42

How many pincodes do you cover in the pre-intergrated logistics feature?

Accepted Answer

We have 20000+ serviceable pincodes across India

Question 43

Do you provide hosting and domain name?

Accepted Answer

Litekart takes care of hosting, uptime and scalability of your online store so you can focus on your business. You can use your own domain or our team can help procure one for you.

Question 44

Can I cancel my plan any time?

Accepted Answer

Yes, you can cancel your plan anytime. However, no refunds are available on the subscription fee for the remaining period of your subscription

Question 45

What solutions do you provide for B2B e-commerce?

Accepted Answer

Litekart offers a wide spectrum of B2B features. Minimum order quantity, Minimum order value, Pack size, Case size, Pay later...

Question 46

Do you help in migration to Litekart?

Accepted Answer

Yes, Litekart helps to make your migration process very smooth and painless. If you already have an ecommerce website or are using a different ecommerce platform for your business, you can migrate to Litekart in a few simple and easy steps.

Question 47

Does Litekart allow multiple domains for a store?

Accepted Answer

Yes, Litekart lets you add multiple domains for your store. The number of domains allowed will depend on your plan.

Question 48

Can I take backup of my store data?

Accepted Answer

Yes, you can export your store data like products, orders, customers data, etc. using CSV export or API, anytime you want.

Question 49

How secure will my customers information be?

Accepted Answer

All the payment gateways that are integrated with Misiki are PCI-DSS compliant and comply with stringent security measures. This keeps your customer information safe. Sensitive information like passwords etc. are stored using a strong one-way encryption.

Question 50

In how many days does the payment come to my bank account?

Accepted Answer

Different payment gateways have different settlement cycles. Most payment gateways settle the payment within 2-4 days.

Question 51

Can I use my own SSL certificate?

Accepted Answer

Yes you can also use your own SSL certificate.

Question 52

What is the tech stack used in Litekart?

Accepted Answer

We have used NodeJS, Svelte, TypeScript, Hono and PostgreSQL for database.

Question 53

What all Payment Gateways do you support?

Accepted Answer

We have integration with the leading payment gateways like Razorpay, Stripe, PayPal. You can request additional payment gateway integration. You can accept payments through debit card, credit card, netbanking, bank deposit and even prepaid wallets!

Question 54

Do you provide support for notifications in stores?

Accepted Answer

Litekart provides email, SMS notifications to keep you and your customers notified at every stage of order and delivery process.

Question 55

Can I put my subscription on hold if I am not using the store for a certain period of time?

Accepted Answer

Yes, Litekart allows you to put your subscription on hold once during your subscription period for a maximum of 3 months. The storefronts and admin dashboard will be inaccessible while the subscription is on hold.

Question 56

How does it work?

Accepted Answer

You get notified by Email/SMS whenever you customer buys a product. After getting the notification you simply have to ship your products from your admin dashboard and the courier partner comes to your address to pick up the order!

Question 57

Is there any minimum shipment required by the shipping partners?

Accepted Answer

No! You can ship as many orders you want to ship!

Question 58

Do you provide hosting?

Accepted Answer

Yes, we provide secure, unlimited hosting. Your website will be hosted on our platform.

Frequently Asked Questions

Frequently Asked Questions